Frequently Asked Questions

Most frequent questions and answers

Q: What is Shumba Shuttle?

A: Shumba Shuttle is a scheduled shuttle transfer company based in Harare, Zimbabwe. We offer pre-booked airport transfers, point-to-point long distance transfers, multi day trips and private tours.

Q: How do I book a shuttle service with Shumba Shuttle?

A: You can book a service on our website, where you can select the type of service you need, the date and time of your trip, and the number of passengers. You can also book a shuttle service with Shumba Shuttle by calling us or sending us an email.

Q: What types of vehicles does Shumba Shuttle offer?

A: Shumba Shuttle offers a variety of vehicles, including sedans, minivans, and buses. We can accommodate any group size accordingly  



Q: What is the cost of a shuttle service with Shumba Shuttle??

A: The cost of a shuttle service with Shumba Shuttle depends on the type of service you need, the number of passengers, and the distance of your trip. You can use our booking portal online or get a quote by calling us, sending us an email, or filling out a form on our website.

Q: What is included in the shuttle service with Shumba Shuttle?

A: Our shuttle service includes a professional and courteous driver, a clean and well-maintained vehicle, and bottled water (on the long distance routes) for each passenger.

Q: How early should I book a shuttle service with Shumba Shuttle?

A: We recommend booking your shuttle service with us at least 24 hours in advance. This will give us enough time to arrange for your transportation and ensure that a driver is available to pick you up on time.

Q: What is your cancellation policy?

A: We understand that plans can change, and we try to be as flexible as possible. We have a 24-hour cancellation policy for our shuttle services. If you cancel your service less than 24 hours before your scheduled pick-up time, you may be charged a cancellation fee.

Q: Do you offer airport meet and greet services?

A: Yes, we offer airport meet and greet services. Our driver will meet you at the airport and help you with your luggage. They will also hold a sign with your name on it to make it easy to find them.

Q: Is Shumba Shuttle licensed and insured?

A: Yes, Shumba Shuttle is a licensed and insured shuttle transfer company. We prioritise the safety and security of our passengers and adhere to all relevant regulations and guidelines.

Q: How can I contact Shumba Shuttle?

A: You can contact Shumba Shuttle by phone, email, or through our website. Our customer service team is available 7 days a week to answer your questions and assist you with your transportation needs.